Archives: Reviews
“installation .repair, and replacement… Wayne went way beyond and is a honorable businessman… we are grateful”
“installation .repair, and replacement… I am going to summit it all up in one word,…”Honorable “. .. Thank You Wayne”
“We had DR COOL put in a furnace, ductwork and AC heat pump. They called and said they had to come back out to change out the furnace because they put is one that was too small which the electrician had already approved the electrical. When they put in the bigger furnace they didn’t call back out the electrician. Now we are blowing breakers and GFI. We called then back out and they said that there’s nothing wrong with the vents that they put in. We have more dirt then ever in out house from the ducts. I have never seen so much dirt from a furnace”
Thank you for bringing this to our attention, when we installed your system, we also installed an Indoor Air Quality (IAQ) REME HALO LED, this is an advanced air purification technology designed to improve indoor air quality. It utilizes a combination of UV light, ionization, and activated carbon to eliminate airborne contaminants such as bacteria, viruses, mold, and odors. The UV light reacts with the titanium dioxide coating on the system’s cell, creating hydroxyl radicals that neutralize pollutants. Meanwhile, ionization assists in gathering airborne particles together, which makes them easier to catch in the filter, from your observation, it’s clear that ionization is doing its job effectively enhancing the filter’s performance, however, a potion of the particles do end up on surfaces, while activated carbon traps and absorbs odors. Overall, the REME HALO LED system helps to create a healthier and more comfortable indoor environment by effectively purifying the air.
There are many sources of dust particles, such as, outdoor pollutants, human and pet dander, and skin cells, therefore we installed a high capacity media filter in your system. Additionally, inefficient filtration systems or lack of regular maintenance can exacerbate dust buildup, proper maintenance and media filter changes, including regular cleaning and the use of air purification systems like REME HALO, can help mitigate dust accumulation and improve indoor air quality.
Since 2022, there has been no record of maintenance calls for your system, and you were not invoiced for any such visit during that time. In an effort to remedy this situation and to assist you, we would like to extend a one-time free maintenance including a high quality media filter.
“I was very satisfied with the new furnace installation. The technicians were courteous, speedy and need and profession with the work. Was a very competitive pricing. Excellent job.”
“Bodie nailed the quote. Professional and represented his company well. Looking forward to our next visit!
– Mic”
“Body was great! Allowed me to ask a lot questions. Learned so much from him. Great communication from everyone involved. Your card is on the furnace door for the next owner of my home. Thank you!”
“I love my new Heat Pump. My house is so comfortable now. I can’t wait to see how much money money I will save this winter on my energy bill. Daikin Fit for life!”
“I called to get a quote for a gas furnace/air conditioning unit replacement or repair because my air conditioner was going out and it all was almost 19 years old. Salesman Ty came to my house and checked out my equipment he suggested a full replacement with all electric air handler and heat pump with 96% efficiency rating. I decided on the Daiken, it was not an inexpensive decision but I didn’t want a bandaid fix with my old system that was only 80% efficiency and natural gas prices expected to increase. Ty got me a quick install date and the 2 man crew Todd and Dave that came out for the work were on time courteous, friendly and super meticulous. I really couldn’t ask for more with these guys but like I said before this was not inexpensive, but I consider it an investment in my home.”
“A big THANK YOU to everyone at Dr. Cool for doing a fantastic job and being so professional. You all made this a positive experience, and I am truly grateful! If anyone out there is having problems with their furnace, make sure you give Dr. Cool a call. They are very reasonable, they don’t do anything without your approval, and they show you the cost prior to doing anything. Be sure to make Dr. Cool your first call, you will not be disappointed!”
“Dr. Cool-Heat had originally installed our furnace back in 2007. We decided that we needed air conditioning added. Mark & Ty came to our house in July of 2022 and spent half of a day educating us on a variety of air conditioning options. They were both very friendly, professional, and knowledgeable. My wife Lori and I both felt like they listened to our description of our needs and helped guide us to the best product & service for our situation. We were pleasantly surprised to find out that we only had to wait about 2-3 weeks until our installation. Today, August 8, 2022 was our installation day. Mick and Danny arrive early in the morning and both were very personable, friendly, and did a quick review of the process for installation. Once we had decided on a few routing options, both of them got busy and stayed busy all day. Ty came to our house about an hour or two after our installation crew arrived to check initial progress and review the installation process again. Right before Ty arrived Todd came to our house, he was also friendly and jumped right in to assist Danny & Mick. Our two electricians Alex & A.J. arrived about noon and were very friendly and worked very hard despite very hot temperatures in our garage and attic. The whole crew finished up around 3:30 pm and they all did a great job of cleaning up, making sure the system was working properly, and they were friendly and took time to say goodbye. Mick did a nice job of wrapping up the day by explaining & demonstrating the proper use of our new thermostat. It was a very good experience and we would definitely give them a great recommendation.”
– Marty O.
“Professional and respectful of property. Helped with some tips on maintenance in the backyard. Thorough, easy to understand communication throughout the job.”
– Jessica K.
“…the install went very well. The two service personel did a very good job and were responsive and helpful.”
– James Z.
“I have never had such a nice experience with any other company as I did with DR. Cool, INC
They did a great job ,super installers for sure, they also got my AC working.
Very knowledgeable installers, when all done they cleaned up after them selves.hauled away the dead furnace . I will be using this company only from now on, and I highly suggest that you do also.”
– Ronald H.
“From my initial meeting for an estimate to install a Daikin mini-split unit with Mark Schingledecker to the actual intall by David Medina, Todd and rest of the crew, I am completely pleased with their friendliness and their professionalism in performing their tasks.”
– David M.
“Our salesman, Mark, new his products and helped us choose the best one for our home size and needs. On time, professional crew Danny and David had knowledge about the products. The installation went very smoothly. I cannot say enough good things about the team that installed our new furnace and air conditioner. Thank you all for a job well done.
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– Scott K.
“On time friendly and very professional. Will totally recommend. Dr Cool will be my go to servicer.”
– Michael A.
“We contacted Mark at Dr. Cool to get a new electric furnace installed. He worked with us and we were able to get a new furnace AND air conditioning. He helped us get the right installation for our 100+ year old house and we could not be HAPPIER with the result. There is not even heat in every room for the first time ever! We cannot wait to use the Air Conditioning this summer! Thanks everyone at Dr. Cool for a wonderful experience!”
– Carolyn, Ralph and Melinda M.
“I was so happy with Dr. cool! The The salesman and service were outstanding! The guys were right on time called before they came! We’re so nice ! I would highly use them again and I would highly recommend them to anyone! Thank you so much! Great job! The install team were outstanding!”
– Becky P.
“On a day where every HVAC company could not send out a tech same day, Dr. Cool was the only one who could respond quickest. Nick arrived early & my furnace problem was fixed within a couple hours. I will use Dr. Cool again in the future as the need arises.”
– Thao V.
“Our first impression of this company was good from the beginning because of our Sales Advisor, Mark, who impressed us very much, he was truly personable and sincere. We needed a new Furnace and AC and he was so very knowledgeable. (we also purchased an Air Quality Device the day of installation). The entire installation crew were just amazing! A seriously nice bunch of guys! They worked so well together, they were friendly and polite, definitely knew what they were doing and very hard working! Which is quite amazing, especially in 90 degree weather! We couldn’t say enough about this entire company. They are definitely recommended by us and we’ll certainly use them again in the future.”
– Kevin & LaVonne M.
“Excellent installation service, replaced duck work when not necessary just to make it look great. Took the time to explain the entire system. Help set up phone app, tested system several times. If system works as well as the installers, we will have a great HVAC system. Went above and beyond to make sure we were happy.”
– Ken B.
“Replaced old furnace and air conditioning with a new 96% efficient gas furnace and super quiet a/c built by Daikan. Installation was quick, efficient, with attention to detail and neat cleanup. Crew was friendly, courteous and explained everything I needed to know. Great job, highly recommended!”
– Gary S.
“We just received an installation of an air conditioner so we have to see how it goes this summer. Right now it isn't hot enough to run. I'll keep you updated. Thank you for your warm and friendly service. God-bless! you Have a wonderful crew From the electricians to the installers.”
– Angela H.
“Great friendly service. Very efficient and knowledgeable”
– Xiomara J.
“This is an update from a NEW Daikin Heat Pump install. It’s been 4 months since the install and my wife and I are beyond happy. The Daikin System works perfectly providing even heat through out our home. It is so quiet inside and out, it is hard to believe how quiet it is. Dr Cool/Heat and Daikin are a perfect match. Dr Cool/Heat has provided excellent install with top rated Daikin Heat Pump System. If you are looking at New-system you will never be sorry buying the Daikin System and Dr Cool/Heat as your installer and maintenance company. We give them a 5 star rating, you will never regret choosing Dr Cool/Heat, They are Honest, Reliable and Dedicated.
– Mike and Judy McKinney
“Nick did a great job installing our new system. It was a very long day for him. He was very knowledgeable and competent and explained everything to us.”
– Ellen N.
“Called on a Tuesday to schedule an appointment. Mark came out and provided a quote the next day. He was very knowledgeable, no pressure, and enjoyable to talk with. The next day (Thursday), Nick and David installed the new Daikin DC96VC furnace and they were friendly, professional, clean, and performed quality work. Nick made sure to walk me through the furnace functions and maintenance plan before he left. I will definitely recommend Dr. Cool/Dr. Heat to my friends and family.”
– Lane P.
“Working with Mark on the replacement of our old gas furnace was a good experience. I was thankful for his professional and prompt communication and the pricing for the unit itself. I was also very pleased with the professionalism of Nick and David who provided the removal of our old furnace and installation of the new unit. They were on time and great to work with. Overall I am very pleased with the price of the new unit and the service provided by Mark, Nick and David.”
– Benjy M.
“The complete process was amazing! The install was done in a very professional manner, everyone wore Protective Mask because of COVID-19. I was really comfortable, they also were very conscientious of how close they would get to me and my wife they maintained at least 6’ distance and they always had their mask on. When entering the home they wore protective shoe covering. I guess the real question is would we use Dr Cool again? Absolutely We would Only use Dr Cool! Nick, David and Todd we very friendly answered all our questions about the install and how to use the new system. They cleaned everything up after the install even vacuumed the carpets they walked on. PROFESSIONAL, HONEST, CONSIDERATE, POLITE AND CONSCIENTIOUS Is how we would describe Dr Cool and the Dr. Cool installation team. I don’t see how someone would not be amazed at the quality of service they will receive. We are extremely happy ? Thank You Dr. Cool!”
– Mike M.
“This was the first time I have purchased a heating system, and it was a breeze. Mark was exceptionally patient with my 5 million questions (and ongoing issues with my email). I had multiple estimates, and unfortunately the others assumed that since I was not familiar with the products, they could take advantage. Mark made sure that I got a great product that fit my needs and stayed in my budget.
When it came to delivery day, I was a little worried. We have multiple projects going on in our garage (others may call it a mess) and we did our best to make a path for them to work. They did not complain once, and were even respectful of our piles of junk. They were very efficient and despite running into a couple of hiccups, they had no problem adapting and getting everything done.
Quite honestly, when our last furnace bit the dust and I started exploring my options, I was freaked out and overwhelmed. So thank you Mark, Nick, David & Todd for taking care of everything for me so that I did not have a complete meltdown.”
– Ashlee & Tim A.
“It was a great pleasure having Nick and David do my ductless a/c installation. Their attention to detail was reassuring. Nick was helpful explaining the details and David was very patient and conscientious doing his part as well. They both wanted to do extra time to get it right.
I will recommend Dr.Cool to all my friends.”
– Matthew B.
“Nick and David did a great job. Nick is very knowledgeable and explains in detail how everythings works. Did not get a chance to talk to David as he was cleaning up and leaving off to the next job. Very satisfied customer.”
– Frank A.
“Very professional and quick. The amount of work they do for the money is by far better than anyone out there. Highly recommend.”
– Mike R.
“From beginning to end the entire process was honest and straightforward. The installation team worked throughout the day and in the end, and everything worked really well. And now before the summer approaches, we have a functioning air-conditioning and with working in our home because of the social distancing issues, we will be much more comfortable. Appreciate the sales with Wayne and the installation team (Nick, Dave and Tobin?) and their interaction with me. They answered all my questions. It was a good experience.”
– Robert A.
“I decided that another summer with a window air conditioner wasn't gong to work for me! I used the Pierce County telephone directory to look up a Heating & A/C Contractor. I called 2 & 1 returned my call. He came to my home to give me a bid, but wasn't very helpful in explaining things. Since the other contractor never called back, I saw Dr Cool Heating & Air was close to my residence so I called. The gal who answered the phone was very nice & setup a appointment for Mark, the comfort advisor, to come over that afternoon. He was also very nice & most helpful & explained the heat pump vs A/C. I was able to understand & make a good choice for my needs. He was able to give me a better bid then the first contractor & so I choose to use Dr Cool, Inc. The install team did a great job! Everyone was very helpful, nice & professional! Outstanding job & highly recommended! Awesome! Thank you Dr Cool & Company!!!!”
– Sherry F.
“Dr. Cool installed our system about 5 years ago and they were great! Today we had our 1st issue. Wayne diagnosed the problem over the phone and it was simply fixed by cutting power and resetting the system. This shows me that Dr. Cool has a vested interest in taking care of their customers long term, and are not just looking for a buck. We will be customers for life. Thank you Dr. Cool!”
– Jason N.
“Very professional job. Furnace operating well. I am satisfied!”
– Darko V.
“People assigned to take care of leftover work by another HVAC company. Dr Cool / Heat completed furnace and heat pump installation on time and people were very professional and completed work to provide heat in new construction home.”
– Subhash S.
“Very professional, polite and helpful employees, I'm very impressed with this company. To begin, I had a good experience with service/repair, it was decided then to purchase/replace my furnace which meant a different employee, and finally the actual installation appointment. They were all on time for the appointments and did their jobs with efficiency. Can't say enough good things.”
– Sandra J.
“Very professional, polite and helpful employees, I'm very impressed with this company. To begin, I had a good experience with service/repair, it was decided then to purchase/replace my furnace which meant a different employee, and finally the actual installation appointment. They were all on time for the appointments and did their jobs with efficiency. Can't say enough good things.”
– Sandra J.
“Recently we discovered our heat pump was not working. We first contacted Dr. Cool on Tuesday evening and by Friday afternoon our new heat pump and electric furnace was installed and operable. Mark spent a number of hours guiding us through our options. Nick was here on Wednesday afternoon, all day Thursday, and all day Friday. Todd and David came first thing Friday morning with the 3 guys completing the new installation by Friday afternoon. The professionalism and expertise of all four guys… Mark, Nick, Todd, and David was outstanding! We are very happy we chose to replace the entire system; heat pump and electric furnace.”
– Don F.
I am so happy with my new Daikin furnace/air conditioner and hot water tank. I so appreciate all the hard work included in both the preliminary and actual installation of the three items. You are all awesome!
Rita S.
“We were very impressed with the level of service and professionalism with everyone who helped us. Mark sat with us and answered all of our questions about the various options to replace our A/C and furnace. Nick, Luis and David did an outstanding job installing our equipment, including fixing issues that were caused by the original installation of our equipment when the house was built 15 yrs ago. They were timely, clean, and professional. Great customer service, you can tell they take pride in their work and making sure the customer is satisfied – they really went above and beyond. We wouldn't hesitate to recommend Dr. Cool Dr. Heat (we already have) – thank you!”
– William M.
“I’d recommend to friends and family who can use a streamlined quality furnace with proper installation.”
– Angela C.
“Our experience with Dr. Cool / Dr. Heat moved us to leave a review. Our installers were professional and pleasant, and didn’t seem to mind that they were working in the water heater closet of our cramped guest bathroom. They quickly, and carefully removed the old water heater and installed the new one without any damage to the room, which was no small feat given the cramped conditions, and size of the water heater. They took the time to test everything thoroughly, and clean up the area after they were done. The team in the office contributed to the ease of this process, and we also want to thank them. Scheduling was on-time. Payment was accurate and easy. Thank you Doctor for the house call, and the hot water!”
– Ben W.
“I called Dr. Cool for an estimate for central AC for our home. I had gotten a few estimates from other companies, but when Mark came by the house, he was knowledgeable and showed me everything available. He told me how the work would be done, explained the warranty, financing options…basically everything I had a question for, Mark answered it completely. He told me when they would come by to install the unit…they showed up right on time…the crew was really professional. Did a great job..cleaned up perfectly. I am not often impressed, but Dr. Cool and their great team impressed me, and I would recommend them to anyone who needed AC or heat work done on their home.”
– Frank M.
“Everything was great from start to finish. They took time to answer all of my questions and did a great job with the installation. We couldn’t be happier with price and professionalism.”
– Alex Z.
“The heating furnace in our home was not working this morning and so I called Dr. Cool. Luckily they had a service tech available due to someone else’s cancellation. Sean showed up approximately 1 hour after I called. After his assessment he had to go and pick up a part (motor) which he didn’t have on him. Upon his return it was only a matter of minutes and the heater started up. We would definitely recommend their service.”
– Andrea H.
“Dr. Cool Heating & Air Conditioning, located in Sumner, WA is a quality and honest business. We had two other service companies take a look at our air conditioning problem. Both gave us bad repair info and very costly estimates. Thank goodness we pressed on and got a third opinion from Dr. Cool Heating & Air Conditioning. The service tech took an in-depth look and discovered it was a simple fix; just needed to replace a capacitor. He was in and out quickly but took the time to check everything out thoroughly. The other companies wanted to spend thousands for the fix, even suggested replacing the entire system. It was actually a couple hundred dollars for a proper fix. We were incredibly happy with this company. When we need Service or a new furnace and/or air conditioning we will certainly use Dr. Cool Heating and Air Conditioning.”
– Danna M.
“We love Dr Cool prompt on arrival and courteous and right to work, friendly and very knowledgeable this is the second time we used them and will continue using them. I recommend them”
– Ronald G.
“Very professional and quick. The amount of work they do for the money is by far better than any other colony out there”
– Mike R.
“Great team.
A bit of miss-communication or planning since the unit position wasn't initially installed at discussed location with rep.. Unit main piping now has 2 right angles into it.
Rep. did not present proof of insurance as requested by client.
Rep. did not present proof of permitting as requested by client.
Was on the impression that rep. was also making sure with HOA that the unit location would be OK and not special permit and project presentation would be done. That's because each HOA has it ways.
Great team. Great rep.
To improve:
1) Communication with HOA's;
2) Communication with client; (Rep. should have checklist of client requests)
3) Rep – Team communication and installation planning.
Here the Rep or a senior installation team member is responsible of full installation as per planning.
4) Real planning of installation not to have surprises.”
– Rene L.