Reviews


“We had DR COOL put in a furnace, ductwork and AC heat pump. They called and said they had to come back out to change out the furnace because they put is one that was too small which the electrician had already approved the electrical. When they put in the bigger furnace they didn’t call back out the electrician. Now we are blowing breakers and GFI. We called then back out and they said that there’s nothing wrong with the vents that they put in. We have more dirt then ever in out house from the ducts. I have never seen so much dirt from a furnace”
- Kathy B.
Response from Dr. Cool

Thank you for bringing this to our attention, when we installed your system, we also installed an Indoor Air Quality (IAQ) REME HALO LED, this is an advanced air purification technology designed to improve indoor air quality. It utilizes a combination of UV light, ionization, and activated carbon to eliminate airborne contaminants such as bacteria, viruses, mold, and odors. The UV light reacts with the titanium dioxide coating on the system’s cell, creating hydroxyl radicals that neutralize pollutants. Meanwhile, ionization assists in gathering airborne particles together, which makes them easier to catch in the filter, from your observation, it’s clear that ionization is doing its job effectively enhancing the filter’s performance, however, a potion of the particles do end up on surfaces, while activated carbon traps and absorbs odors. Overall, the REME HALO LED system helps to create a healthier and more comfortable indoor environment by effectively purifying the air.

There are many sources of dust particles, such as, outdoor pollutants, human and pet dander, and skin cells, therefore we installed a high capacity media filter in your system.  Additionally,  inefficient filtration systems or lack of regular maintenance can exacerbate dust buildup, proper maintenance and media filter changes, including regular cleaning and the use of air purification systems like REME HALO, can help mitigate dust accumulation and improve indoor air quality.

Since 2022, there has been no record of maintenance calls for your system, and you were not invoiced for any such visit during that time. In an effort to remedy this situation and to assist you, we would like to extend a one-time free maintenance including a high quality media filter.

“I was very satisfied with the new furnace installation. The technicians were courteous, speedy and need and profession with the work. Was a very competitive pricing. Excellent job.”

- Jack L.

“Body was great! Allowed me to ask a lot questions. Learned so much from him. Great communication from everyone involved. Your card is on the furnace door for the next owner of my home. Thank you!”

- Jeanne G.

“I called to get a quote for a gas furnace/air conditioning unit replacement or repair because my air conditioner was going out and it all was almost 19 years old. Salesman Ty came to my house and checked out my equipment he suggested a full replacement with all electric air handler and heat pump with 96% efficiency rating. I decided on the Daiken, it was not an inexpensive decision but I didn’t want a bandaid fix with my old system that was only 80% efficiency and natural gas prices expected to increase. Ty got me a quick install date and the 2 man crew Todd and Dave that came out for the work were on time courteous, friendly and super meticulous. I really couldn’t ask for more with these guys but like I said before this was not inexpensive, but I consider it an investment in my home.”

- Rich S.

“A big THANK YOU to everyone at Dr. Cool for doing a fantastic job and being so professional. You all made this a positive experience, and I am truly grateful! If anyone out there is having problems with their furnace, make sure you give Dr. Cool a call. They are very reasonable, they don’t do anything without your approval, and they show you the cost prior to doing anything. Be sure to make Dr. Cool your first call, you will not be disappointed!”

- Rea W.

“Dr. Cool-Heat had originally installed our furnace back in 2007. We decided that we needed air conditioning added. Mark & Ty came to our house in July of 2022 and spent half of a day educating us on a variety of air conditioning options. They were both very friendly, professional, and knowledgeable. My wife Lori and I both felt like they listened to our description of our needs and helped guide us to the best product & service for our situation. We were pleasantly surprised to find out that we only had to wait about 2-3 weeks until our installation. Today, August 8, 2022 was our installation day. Mick and Danny arrive early in the morning and both were very personable, friendly, and did a quick review of the process for installation. Once we had decided on a few routing options, both of them got busy and stayed busy all day. Ty came to our house about an hour or two after our installation crew arrived to check initial progress and review the installation process again. Right before Ty arrived Todd came to our house, he was also friendly and jumped right in to assist Danny & Mick. Our two electricians Alex & A.J. arrived about noon and were very friendly and worked very hard despite very hot temperatures in our garage and attic. The whole crew finished up around 3:30 pm and they all did a great job of cleaning up, making sure the system was working properly, and they were friendly and took time to say goodbye. Mick did a nice job of wrapping up the day by explaining & demonstrating the proper use of our new thermostat. It was a very good experience and we would definitely give them a great recommendation.”

– Marty O.

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