Reviews


“David and Tony did an excellent job putting in our Ductless system today. They were very polite and their attention to detail was wonderful. I would recommend this company for all your heating and cooling needs. Local company that doesn’t advertise on TV and it reflects in their pricing. Plus they were fast at getting us in their schedule. We are very happy and will use them again as we will be adding a 3 way mini split in the bedrooms too!”
- David & Jayne S.
Response from Dr. Cool

Thank you for your kind words and recommendation; we’re thrilled you’re happy with our service and look forward to working with you again on your mini split installation!

“Dr Cool sent three professional technicians to install central A/C to my house. Really nice men as is Wayne the estimator/owner. Install went really well, looks professional and runs quietly/efficiently. Would recommend their services.”

- Byron L.
Response from Dr. Cool

Thank you for your recommendation and positive feedback; we’re delighted to hear that you were pleased with our team and the installation of your central A/C!

“This is our second piece of equipment we’ve purchased from Dr Cool/Heat all has been within four years. We have been very pleased with both purchases except for a hiccup with the first furnace. Dr Cool/Heat made good on the hiccup which was very satisfying. It has been awesome working with everyone involved from Juanita in the office, Wayne our sales rep, Todd, David, Anthony our most recent installation team members and Nick a service tech who has serviced out equipment in the past. There are names I’m forgetting, but overall we are very satisfied to have received such wonderful customer service! In a time when customer service is lacking in general we give a shout out to Dr Cool/Heat! I would recommend Dr Cool/Heat to anyone who is looking for quality HVAC equipment with outstanding customer service.”

- Benjy M.
Response from Dr. Cool

Thank you for your continued trust and kind words; we’re thrilled to hear that our team has consistently provided you with excellent service and satisfaction over the years!

“installation .repair, and replacement… I am going to summit it all up in one word,…”Honorable “. .. Thank You Wayne”

- susan N.
Response from Dr. Cool

Thank you for your kind words! We’re thrilled to hear that Wayne exceeded your expectations and demonstrated our commitment to honorable service.

“We had DR COOL put in a furnace, ductwork and AC heat pump. They called and said they had to come back out to change out the furnace because they put is one that was too small which the electrician had already approved the electrical. When they put in the bigger furnace they didn’t call back out the electrician. Now we are blowing breakers and GFI. We called then back out and they said that there’s nothing wrong with the vents that they put in. We have more dirt then ever in out house from the ducts. I have never seen so much dirt from a furnace”

- Kathy B.
Response from Dr. Cool

Thank you for bringing this to our attention, when we installed your system, we also installed an Indoor Air Quality (IAQ) REME HALO LED, this is an advanced air purification technology designed to improve indoor air quality. It utilizes a combination of UV light, ionization, and activated carbon to eliminate airborne contaminants such as bacteria, viruses, mold, and odors. The UV light reacts with the titanium dioxide coating on the system’s cell, creating hydroxyl radicals that neutralize pollutants. Meanwhile, ionization assists in gathering airborne particles together, which makes them easier to catch in the filter, from your observation, it’s clear that ionization is doing its job effectively enhancing the filter’s performance, however, a potion of the particles do end up on surfaces, while activated carbon traps and absorbs odors. Overall, the REME HALO LED system helps to create a healthier and more comfortable indoor environment by effectively purifying the air.

There are many sources of dust particles, such as, outdoor pollutants, human and pet dander, and skin cells, therefore we installed a high capacity media filter in your system.  Additionally,  inefficient filtration systems or lack of regular maintenance can exacerbate dust buildup, proper maintenance and media filter changes, including regular cleaning and the use of air purification systems like REME HALO, can help mitigate dust accumulation and improve indoor air quality.

Since 2022, there has been no record of maintenance calls for your system, and you were not invoiced for any such visit during that time. In an effort to remedy this situation and to assist you, we would like to extend a one-time free maintenance including a high quality media filter.

“I was very satisfied with the new furnace installation. The technicians were courteous, speedy and need and profession with the work. Was a very competitive pricing. Excellent job.”

- Jack L.

“Body was great! Allowed me to ask a lot questions. Learned so much from him. Great communication from everyone involved. Your card is on the furnace door for the next owner of my home. Thank you!”

- Jeanne G.

Need HVAC Service?

Contact the experts at Dr. Cool.

Call us at 253.863.5665!