Heat Pumps

Heat Pump service.
Heat Pump service.

Are you looking to lower your carbon footprint and energy costs? Consider a heat pump for your Washington, home.

Unlike a gas furnace or boiler, electric heat pumps do not rely on combustion to generate warmth—they transfer heat to make your home comfortable.

Modern heat pumps use up to 50 percent less energy than an electric furnace or baseboard heating system, according to the U.S. Department of Energy (DOE). Additionally, they provide heating and air conditioning, so you only have to maintain one unit instead of two.

If that’s not enough, they can also be used to power a water heater.

Because heat pumps are so efficient and versatile, a growing number of Sumner residents favor them over the traditional air conditioner and furnace combination. The comfort and long-term savings are a huge draw.

Whether you need assistance with heat pump installation, repair, or maintenance services, Dr. Cool is here to help. Get in touch with our Sumner office today—keeping your home and family comfortable is our top priority.

How Do Heat Pumps Work? 

Air-source heat pumps (ASHP) are the most popular type of heat pump. When the weather turns cold, these units use an outdoor heat exchanger coil to capture heat from the air and transfer it indoors.

Next, the heat travels up the refrigerant line to the indoor heat exchanger coil. Finally, the heat gets fed into an air handler and sent through your air ducts. If you’re using an ASHP water heater, the indoor module sends the heat there as well.

During the summer, the process works in reverse. The indoor heat exchanger sends heat and humidity outside (much like an air conditioner) to cool your home.

Heat Pump Installation and Replacement

Need a new heat pump? Let our team of certified technicians help you find the perfect product to suit your home needs.

No HVAC system is one-size-fits-all. That’s why we take comprehensive measurements of your living space to make sure the heat pump we install is correctly sized. This ensures your heat pump will last longer and perform at peak efficiency.

Our experts bring years of experience and a friendly demeanor to every service call. We’ll always provide you with an upfront estimate and warranty on all of our work. For all of us at Dr. Cool, this is more than a job—we value the connections with our Washington, neighbors.

Our financing plans make it easy for you to create a healthy home for your loved ones. Give us a call for a consultation. 

Heat Pump Repair

There’s never a convenient time to lose heating or cooling. Luckily, we’re right down the road in Sumner if you need a repair.

Call now and schedule a heat pump repair if you notice:

  • Strange smells or noises
  • Short cycling
  • Frost layer on the outside of the unit (freeze-ups)

If your heat pump is broken, our heating, ventilation, and air conditioning (HVAC) veterans can fix it. We value open communication and transparency with our customers whenever performing service.

We always keep our customers informed before we begin a repair:

  • We diagnose the issue.
  • We will let you know how we plan to fix it.
  • You will receive an accurate upfront estimate of how much the repair will cost.

We offer 24/7 emergency repair services to be there when you need us. Don’t spend the day in the cold—call us right away! 

Heat Pump Maintenance

A well-maintained heat pump will run efficiently for 10 to 15 years. Your heat pump gets heavy use—especially if you have it running year-round for heating and cooling. That’s why seasonal maintenance is a must for making your investment last.

Here are some of the many things your specialist will do during a check-up: 

  • Clean condenser coils and condensate drain
  • Check for safe refrigerant levels
  • Inspect and tune up electrical connections

In addition to professional maintenance visits, remember to change your air filter at least every 90 days to prevent mechanical problems. Changing your filter can also lower your energy costs by 15 percent.

Call Dr. Cool for Exceptional HVAC Services

Need reliable home service in your area? Call Dr. Cool today. We service homes in Sumner, WA, and the surrounding area. Reach us at 253.863.5665 or request service online.

“We have had an Excellent experience with Dr Heat/Dr Cool. We had a New Heat Pump installed in late December 2024, to go along with our current gas furnace. Wayne, the owner and head guy, who is Very personable and knowledgeable; came out to our house and gave us a Very thorough evaluation of our current system and our options. After discussing all of our questions and concerns that we had, Wayne gave us some different options for getting an efficient system. We had checked around on pricing and while every company seems high, that is just the world that we live in now. Wayne gave us a fair price on the system that we wanted and with a good warranty as well. We decided to go with a new heat pump to augment our current and not too old furnace. And even in the midst of the holidays, Wayne was able to give us a pretty quick appointment. On the day of the installation everyone showed up on-time and got straight to work. I want to give Special Recognition to our Installers, Todd and David, who did our new heat pump installation and all of its associated work (which there is a Lot). Both Todd and David did a Fantastic job on our installation!!! They are Very Hard Workers and they worked many, many hours making sure that they did our whole heat pump installation and setup with our current furnace and ductwork, wiring, etc, correctly and professionally!! We are Very Satisfied with our new system!! Todd and David are also very personable and knowledgeable and polite and easy to deal with. Wayne is very lucky to have them as employees (especially nowadays when there are a Lot of people who don’t want to work, let alone work hard). Overall, we give Wayne and Todd and David and Dr Heat/Dr Cool Five Stars. I Highly Recommend them!”
- Craig W.

“Technicians were extremely professional and efficient. The part was replaced, and all is working well. In addition, a cleaning was performed on our request. The heat pump looks brand new. With this company, we always know we’re in good hands. Thank you so much.”

- Caleb K.

“Technicians were extremely professional and efficient. The part was replaced, and all is working well. In addition, a cleaning was performed on our request. The heat pump looks brand new. With this company, we always know we’re in good hands. Thank you so much.”

- Caleb K.

“I really appreciated Anthony who was the service technician who did the maintenance on my Heat Pump today. He was on time, friendly, professional, efficient and thorough and also kind to my dog! Thank you for sending him. I have always been pleased with the service and responsiveness of Dr. Cool and have been with them for several years. I highly recommend them.”

- Judith H.

“This is our second piece of equipment we’ve purchased from Dr Cool/Heat all has been within four years. We have been very pleased with both purchases except for a hiccup with the first furnace. Dr Cool/Heat made good on the hiccup which was very satisfying. It has been awesome working with everyone involved from Juanita in the office, Wayne our sales rep, Todd, David, Anthony our most recent installation team members and Nick a service tech who has serviced out equipment in the past. There are names I’m forgetting, but overall we are very satisfied to have received such wonderful customer service! In a time when customer service is lacking in general we give a shout out to Dr Cool/Heat! I would recommend Dr Cool/Heat to anyone who is looking for quality HVAC equipment with outstanding customer service.”

- Benjy M.
Response from Dr. Cool

Thank you for your continued trust and kind words; we’re thrilled to hear that our team has consistently provided you with excellent service and satisfaction over the years!

“We had DR COOL put in a furnace, ductwork and AC heat pump. They called and said they had to come back out to change out the furnace because they put is one that was too small which the electrician had already approved the electrical. When they put in the bigger furnace they didn’t call back out the electrician. Now we are blowing breakers and GFI. We called then back out and they said that there’s nothing wrong with the vents that they put in. We have more dirt then ever in out house from the ducts. I have never seen so much dirt from a furnace”

- Kathy B.
Response from Dr. Cool

Thank you for bringing this to our attention, when we installed your system, we also installed an Indoor Air Quality (IAQ) REME HALO LED, this is an advanced air purification technology designed to improve indoor air quality. It utilizes a combination of UV light, ionization, and activated carbon to eliminate airborne contaminants such as bacteria, viruses, mold, and odors. The UV light reacts with the titanium dioxide coating on the system’s cell, creating hydroxyl radicals that neutralize pollutants. Meanwhile, ionization assists in gathering airborne particles together, which makes them easier to catch in the filter, from your observation, it’s clear that ionization is doing its job effectively enhancing the filter’s performance, however, a potion of the particles do end up on surfaces, while activated carbon traps and absorbs odors. Overall, the REME HALO LED system helps to create a healthier and more comfortable indoor environment by effectively purifying the air.

There are many sources of dust particles, such as, outdoor pollutants, human and pet dander, and skin cells, therefore we installed a high capacity media filter in your system.  Additionally,  inefficient filtration systems or lack of regular maintenance can exacerbate dust buildup, proper maintenance and media filter changes, including regular cleaning and the use of air purification systems like REME HALO, can help mitigate dust accumulation and improve indoor air quality.

Since 2022, there has been no record of maintenance calls for your system, and you were not invoiced for any such visit during that time. In an effort to remedy this situation and to assist you, we would like to extend a one-time free maintenance including a high quality media filter.

“Body was great! Allowed me to ask a lot questions. Learned so much from him. Great communication from everyone involved. Your card is on the furnace door for the next owner of my home. Thank you!”

- Jeanne G.

Need Heat Pump Service?

Contact the experts at Dr. Cool.

Call us at 253.863.5665!