Heat Pumps

Heat Pump service.
Heat Pump service.

Are you looking to lower your carbon footprint and energy costs? Consider a heat pump for your Washington, home.

Unlike a gas furnace or boiler, electric heat pumps do not rely on combustion to generate warmth—they transfer heat to make your home comfortable.

Modern heat pumps use up to 50 percent less energy than an electric furnace or baseboard heating system, according to the U.S. Department of Energy (DOE). Additionally, they provide heating and air conditioning, so you only have to maintain one unit instead of two.

If that’s not enough, they can also be used to power a water heater.

Because heat pumps are so efficient and versatile, a growing number of Sumner residents favor them over the traditional air conditioner and furnace combination. The comfort and long-term savings are a huge draw.

Whether you need assistance with heat pump installation, repair, or maintenance services, Dr. Cool is here to help. Get in touch with our Sumner office today—keeping your home and family comfortable is our top priority.

How Do Heat Pumps Work? 

Air-source heat pumps (ASHP) are the most popular type of heat pump. When the weather turns cold, these units use an outdoor heat exchanger coil to capture heat from the air and transfer it indoors.

Next, the heat travels up the refrigerant line to the indoor heat exchanger coil. Finally, the heat gets fed into an air handler and sent through your air ducts. If you’re using an ASHP water heater, the indoor module sends the heat there as well.

During the summer, the process works in reverse. The indoor heat exchanger sends heat and humidity outside (much like an air conditioner) to cool your home.

Heat Pump Installation and Replacement

Need a new heat pump? Let our team of certified technicians help you find the perfect product to suit your home needs.

No HVAC system is one-size-fits-all. That’s why we take comprehensive measurements of your living space to make sure the heat pump we install is correctly sized. This ensures your heat pump will last longer and perform at peak efficiency.

Our experts bring years of experience and a friendly demeanor to every service call. We’ll always provide you with an upfront estimate and warranty on all of our work. For all of us at Dr. Cool, this is more than a job—we value the connections with our Washington, neighbors.

Our financing plans make it easy for you to create a healthy home for your loved ones. Give us a call for a consultation. 

Heat Pump Repair

There’s never a convenient time to lose heating or cooling. Luckily, we’re right down the road in Sumner if you need a repair.

Call now and schedule a heat pump repair if you notice:

  • Strange smells or noises
  • Short cycling
  • Frost layer on the outside of the unit (freeze-ups)

If your heat pump is broken, our heating, ventilation, and air conditioning (HVAC) veterans can fix it. We value open communication and transparency with our customers whenever performing service.

We always keep our customers informed before we begin a repair:

  • We diagnose the issue.
  • We will let you know how we plan to fix it.
  • You will receive an accurate upfront estimate of how much the repair will cost.

We offer 24/7 emergency repair services to be there when you need us. Don’t spend the day in the cold—call us right away! 

Heat Pump Maintenance

A well-maintained heat pump will run efficiently for 10 to 15 years. Your heat pump gets heavy use—especially if you have it running year-round for heating and cooling. That’s why seasonal maintenance is a must for making your investment last.

Here are some of the many things your specialist will do during a check-up: 

  • Clean condenser coils and condensate drain
  • Check for safe refrigerant levels
  • Inspect and tune up electrical connections

In addition to professional maintenance visits, remember to change your air filter at least every 90 days to prevent mechanical problems. Changing your filter can also lower your energy costs by 15 percent.

Call Dr. Cool for Exceptional HVAC Services

Need reliable home service in your area? Call Dr. Cool today. We service homes in Sumner, WA, and the surrounding area. Reach us at 253.863.5665 or request service online.

“This is our second piece of equipment we’ve purchased from Dr Cool/Heat all has been within four years. We have been very pleased with both purchases except for a hiccup with the first furnace. Dr Cool/Heat made good on the hiccup which was very satisfying. It has been awesome working with everyone involved from Juanita in the office, Wayne our sales rep, Todd, David, Anthony our most recent installation team members and Nick a service tech who has serviced out equipment in the past. There are names I’m forgetting, but overall we are very satisfied to have received such wonderful customer service! In a time when customer service is lacking in general we give a shout out to Dr Cool/Heat! I would recommend Dr Cool/Heat to anyone who is looking for quality HVAC equipment with outstanding customer service.”
- Benjy M.
Response from Dr. Cool

Thank you for your continued trust and kind words; we’re thrilled to hear that our team has consistently provided you with excellent service and satisfaction over the years!

“We had DR COOL put in a furnace, ductwork and AC heat pump. They called and said they had to come back out to change out the furnace because they put is one that was too small which the electrician had already approved the electrical. When they put in the bigger furnace they didn’t call back out the electrician. Now we are blowing breakers and GFI. We called then back out and they said that there’s nothing wrong with the vents that they put in. We have more dirt then ever in out house from the ducts. I have never seen so much dirt from a furnace”

- Kathy B.
Response from Dr. Cool

Thank you for bringing this to our attention, when we installed your system, we also installed an Indoor Air Quality (IAQ) REME HALO LED, this is an advanced air purification technology designed to improve indoor air quality. It utilizes a combination of UV light, ionization, and activated carbon to eliminate airborne contaminants such as bacteria, viruses, mold, and odors. The UV light reacts with the titanium dioxide coating on the system’s cell, creating hydroxyl radicals that neutralize pollutants. Meanwhile, ionization assists in gathering airborne particles together, which makes them easier to catch in the filter, from your observation, it’s clear that ionization is doing its job effectively enhancing the filter’s performance, however, a potion of the particles do end up on surfaces, while activated carbon traps and absorbs odors. Overall, the REME HALO LED system helps to create a healthier and more comfortable indoor environment by effectively purifying the air.

There are many sources of dust particles, such as, outdoor pollutants, human and pet dander, and skin cells, therefore we installed a high capacity media filter in your system.  Additionally,  inefficient filtration systems or lack of regular maintenance can exacerbate dust buildup, proper maintenance and media filter changes, including regular cleaning and the use of air purification systems like REME HALO, can help mitigate dust accumulation and improve indoor air quality.

Since 2022, there has been no record of maintenance calls for your system, and you were not invoiced for any such visit during that time. In an effort to remedy this situation and to assist you, we would like to extend a one-time free maintenance including a high quality media filter.

“Body was great! Allowed me to ask a lot questions. Learned so much from him. Great communication from everyone involved. Your card is on the furnace door for the next owner of my home. Thank you!”

- Jeanne G.

“We contacted Mark at Dr. Cool to get a new electric furnace installed. He worked with us and we were able to get a new furnace AND air conditioning. He helped us get the right installation for our 100+ year old house and we could not be HAPPIER with the result. There is not even heat in every room for the first time ever! We cannot wait to use the Air Conditioning this summer! Thanks everyone at Dr. Cool for a wonderful experience!”

– Carolyn, Ralph and Melinda M.

“Excellent installation service, replaced duck work when not necessary just to make it look great. Took the time to explain the entire system. Help set up phone app, tested system several times. If system works as well as the installers, we will have a great HVAC system. Went above and beyond to make sure we were happy.”

– Ken B.

“This is an update from a NEW Daikin Heat Pump install. It’s been 4 months since the install and my wife and I are beyond happy. The Daikin System works perfectly providing even heat through out our home. It is so quiet inside and out, it is hard to believe how quiet it is. Dr Cool/Heat and Daikin are a perfect match. Dr Cool/Heat has provided excellent install with top rated Daikin Heat Pump System. If you are looking at New-system you will never be sorry buying the Daikin System and Dr Cool/Heat as your installer and maintenance company. We give them a 5 star rating, you will never regret choosing Dr Cool/Heat, They are Honest, Reliable and Dedicated.

– Mike and Judy McKinney

“Nick did a great job installing our new system. It was a very long day for him. He was very knowledgeable and competent and explained everything to us.”

– Ellen N.

Need Heat Pump Service?

Contact the experts at Dr. Cool.

Call us at 253.863.5665!