Reviews


“I decided that another summer with a window air conditioner wasn't gong to work for me! I used the Pierce County telephone directory to look up a Heating & A/C Contractor. I called 2 & 1 returned my call. He came to my home to give me a bid, but wasn't very helpful in explaining things. Since the other contractor never called back, I saw Dr Cool Heating & Air was close to my residence so I called. The gal who answered the phone was very nice & setup a appointment for Mark, the comfort advisor, to come over that afternoon. He was also very nice & most helpful & explained the heat pump vs A/C. I was able to understand & make a good choice for my needs. He was able to give me a better bid then the first contractor & so I choose to use Dr Cool, Inc. The install team did a great job! Everyone was very helpful, nice & professional! Outstanding job & highly recommended! Awesome! Thank you Dr Cool & Company!!!!” – Sherry F.

“Dr. Cool installed our system about 5 years ago and they were great! Today we had our 1st issue. Wayne diagnosed the problem over the phone and it was simply fixed by cutting power and resetting the system. This shows me that Dr. Cool has a vested interest in taking care of their customers long term, and are not just looking for a buck. We will be customers for life. Thank you Dr. Cool!”

– Jason N.

“People assigned to take care of leftover work by another HVAC company. Dr Cool / Heat completed furnace and heat pump installation on time and people were very professional and completed work to provide heat in new construction home.”

– Subhash S.

“Very professional, polite and helpful employees, I'm very impressed with this company. To begin, I had a good experience with service/repair, it was decided then to purchase/replace my furnace which meant a different employee, and finally the actual installation appointment. They were all on time for the appointments and did their jobs with efficiency. Can't say enough good things.”

– Sandra J.

“Very professional, polite and helpful employees, I'm very impressed with this company. To begin, I had a good experience with service/repair, it was decided then to purchase/replace my furnace which meant a different employee, and finally the actual installation appointment. They were all on time for the appointments and did their jobs with efficiency. Can't say enough good things.”

– Sandra J.

“Recently we discovered our heat pump was not working. We first contacted Dr. Cool on Tuesday evening and by Friday afternoon our new heat pump and electric furnace was installed and operable. Mark spent a number of hours guiding us through our options. Nick was here on Wednesday afternoon, all day Thursday, and all day Friday. Todd and David came first thing Friday morning with the 3 guys completing the new installation by Friday afternoon. The professionalism and expertise of all four guys… Mark, Nick, Todd, and David was outstanding! We are very happy we chose to replace the entire system; heat pump and electric furnace.”

– Don F.

“We were very impressed with the level of service and professionalism with everyone who helped us. Mark sat with us and answered all of our questions about the various options to replace our A/C and furnace. Nick, Luis and David did an outstanding job installing our equipment, including fixing issues that were caused by the original installation of our equipment when the house was built 15 yrs ago. They were timely, clean, and professional. Great customer service, you can tell they take pride in their work and making sure the customer is satisfied – they really went above and beyond. We wouldn't hesitate to recommend Dr. Cool Dr. Heat (we already have) – thank you!”

– William M.

“I’d recommend to friends and family who can use a streamlined quality furnace with proper installation.”

– Angela C.

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