Reviews
“Recently we discovered our heat pump was not working. We first contacted Dr. Cool on Tuesday evening and by Friday afternoon our new heat pump and electric furnace was installed and operable. Mark spent a number of hours guiding us through our options. Nick was here on Wednesday afternoon, all day Thursday, and all day Friday. Todd and David came first thing Friday morning with the 3 guys completing the new installation by Friday afternoon. The professionalism and expertise of all four guys… Mark, Nick, Todd, and David was outstanding! We are very happy we chose to replace the entire system; heat pump and electric furnace.”
– Don F.
I am so happy with my new Daikin furnace/air conditioner and hot water tank. I so appreciate all the hard work included in both the preliminary and actual installation of the three items. You are all awesome!
Rita S.
“We were very impressed with the level of service and professionalism with everyone who helped us. Mark sat with us and answered all of our questions about the various options to replace our A/C and furnace. Nick, Luis and David did an outstanding job installing our equipment, including fixing issues that were caused by the original installation of our equipment when the house was built 15 yrs ago. They were timely, clean, and professional. Great customer service, you can tell they take pride in their work and making sure the customer is satisfied – they really went above and beyond. We wouldn't hesitate to recommend Dr. Cool Dr. Heat (we already have) – thank you!”
– William M.
“I’d recommend to friends and family who can use a streamlined quality furnace with proper installation.”
– Angela C.
“Our experience with Dr. Cool / Dr. Heat moved us to leave a review. Our installers were professional and pleasant, and didn’t seem to mind that they were working in the water heater closet of our cramped guest bathroom. They quickly, and carefully removed the old water heater and installed the new one without any damage to the room, which was no small feat given the cramped conditions, and size of the water heater. They took the time to test everything thoroughly, and clean up the area after they were done. The team in the office contributed to the ease of this process, and we also want to thank them. Scheduling was on-time. Payment was accurate and easy. Thank you Doctor for the house call, and the hot water!”
– Ben W.
“I called Dr. Cool for an estimate for central AC for our home. I had gotten a few estimates from other companies, but when Mark came by the house, he was knowledgeable and showed me everything available. He told me how the work would be done, explained the warranty, financing options…basically everything I had a question for, Mark answered it completely. He told me when they would come by to install the unit…they showed up right on time…the crew was really professional. Did a great job..cleaned up perfectly. I am not often impressed, but Dr. Cool and their great team impressed me, and I would recommend them to anyone who needed AC or heat work done on their home.”
– Frank M.
“Everything was great from start to finish. They took time to answer all of my questions and did a great job with the installation. We couldn’t be happier with price and professionalism.”
– Alex Z.
“The heating furnace in our home was not working this morning and so I called Dr. Cool. Luckily they had a service tech available due to someone else’s cancellation. Sean showed up approximately 1 hour after I called. After his assessment he had to go and pick up a part (motor) which he didn’t have on him. Upon his return it was only a matter of minutes and the heater started up. We would definitely recommend their service.”
– Andrea H.
“Dr. Cool Heating & Air Conditioning, located in Sumner, WA is a quality and honest business. We had two other service companies take a look at our air conditioning problem. Both gave us bad repair info and very costly estimates. Thank goodness we pressed on and got a third opinion from Dr. Cool Heating & Air Conditioning. The service tech took an in-depth look and discovered it was a simple fix; just needed to replace a capacitor. He was in and out quickly but took the time to check everything out thoroughly. The other companies wanted to spend thousands for the fix, even suggested replacing the entire system. It was actually a couple hundred dollars for a proper fix. We were incredibly happy with this company. When we need Service or a new furnace and/or air conditioning we will certainly use Dr. Cool Heating and Air Conditioning.”
– Danna M.