“Called on a Tuesday to schedule an appointment. Mark came out and provided a quote the next day. He was very knowledgeable, no pressure, and enjoyable to talk with. The next day (Thursday), Nick and David installed the new Daikin DC96VC furnace and they were friendly, professional, clean, and performed quality work. Nick made sure to walk me through the furnace functions and maintenance plan before he left. I will definitely recommend Dr. Cool/Dr. Heat to my friends and family.”
– Lane P.
“It was a great pleasure having Nick and David do my ductless a/c installation. Their attention to detail was reassuring. Nick was helpful explaining the details and David was very patient and conscientious doing his part as well. They both wanted to do extra time to get it right.
I will recommend Dr.Cool to all my friends.”
– Matthew B.
“Very professional and quick. The amount of work they do for the money is by far better than anyone out there. Highly recommend.”
– Mike R.
“Everything was great from start to finish. They took time to answer all of my questions and did a great job with the installation. We couldn’t be happier with price and professionalism.”
– Alex Z.
A bit of miss-communication or planning since the unit position wasn't initially installed at discussed location with rep.. Unit main piping now has 2 right angles into it.
Rep. did not present proof of insurance as requested by client.
Rep. did not present proof of permitting as requested by client.
Was on the impression that rep. was also making sure with HOA that the unit location would be OK and not special permit and project presentation would be done. That's because each HOA has it ways.
Great team. Great rep.
1) Communication with HOA's;
2) Communication with client; (Rep. should have checklist of client requests)
3) Rep – Team communication and installation planning.
Here the Rep or a senior installation team member is responsible of full installation as per planning.
4) Real planning of installation not to have surprises.”
– Rene L.