Testimonials Articles
“installation .repair, and replacement… Wayne went way beyond and is a honorable businessman… we are grateful”
Continue Reading“installation .repair, and replacement… I am going to summit it all up in one word,…”Honorable “. .. Thank You Wayne”
Continue Reading“We had DR COOL put in a furnace, ductwork and AC heat pump. They called and said they had to come back out to change out the furnace because they put is one that was too small which the electrician had already approved the electrical. When they put in the bigger furnace they didn’t call…
Continue Reading“I was very satisfied with the new furnace installation. The technicians were courteous, speedy and need and profession with the work. Was a very competitive pricing. Excellent job.”
Continue Reading“Bodie nailed the quote. Professional and represented his company well. Looking forward to our next visit! – Mic”
Continue Reading“Body was great! Allowed me to ask a lot questions. Learned so much from him. Great communication from everyone involved. Your card is on the furnace door for the next owner of my home. Thank you!”
Continue Reading“I love my new Heat Pump. My house is so comfortable now. I can’t wait to see how much money money I will save this winter on my energy bill. Daikin Fit for life!”
Continue Reading“I called to get a quote for a gas furnace/air conditioning unit replacement or repair because my air conditioner was going out and it all was almost 19 years old. Salesman Ty came to my house and checked out my equipment he suggested a full replacement with all electric air handler and heat pump with…
Continue Reading“A big THANK YOU to everyone at Dr. Cool for doing a fantastic job and being so professional. You all made this a positive experience, and I am truly grateful! If anyone out there is having problems with their furnace, make sure you give Dr. Cool a call. They are very reasonable, they don’t do…
Continue Reading“Dr. Cool-Heat had originally installed our furnace back in 2007. We decided that we needed air conditioning added. Mark & Ty came to our house in July of 2022 and spent half of a day educating us on a variety of air conditioning options. They were both very friendly, professional, and knowledgeable. My wife Lori…
Continue Reading“Professional and respectful of property. Helped with some tips on maintenance in the backyard. Thorough, easy to understand communication throughout the job.” – Jessica K.
Continue Reading“…the install went very well. The two service personel did a very good job and were responsive and helpful.” – James Z.
Continue Reading“I have never had such a nice experience with any other company as I did with DR. Cool, INC They did a great job ,super installers for sure, they also got my AC working. Very knowledgeable installers, when all done they cleaned up after them selves.hauled away the dead furnace . I will be using…
Continue Reading” ” – Jong k.
Continue Reading“From my initial meeting for an estimate to install a Daikin mini-split unit with Mark Schingledecker to the actual intall by David Medina, Todd and rest of the crew, I am completely pleased with their friendliness and their professionalism in performing their tasks.” – David M.
Continue Reading“Our salesman, Mark, new his products and helped us choose the best one for our home size and needs. On time, professional crew Danny and David had knowledge about the products. The installation went very smoothly. I cannot say enough good things about the team that installed our new furnace and air conditioner. Thank you…
Continue Reading“On time friendly and very professional. Will totally recommend. Dr Cool will be my go to servicer.” – Michael A.
Continue Reading“We contacted Mark at Dr. Cool to get a new electric furnace installed. He worked with us and we were able to get a new furnace AND air conditioning. He helped us get the right installation for our 100+ year old house and we could not be HAPPIER with the result. There is not even…
Continue Reading“I was so happy with Dr. cool! The The salesman and service were outstanding! The guys were right on time called before they came! We’re so nice ! I would highly use them again and I would highly recommend them to anyone! Thank you so much! Great job! The install team were outstanding!” – Becky…
Continue Reading“On a day where every HVAC company could not send out a tech same day, Dr. Cool was the only one who could respond quickest. Nick arrived early & my furnace problem was fixed within a couple hours. I will use Dr. Cool again in the future as the need arises.” – Thao V.
Continue Reading“Our first impression of this company was good from the beginning because of our Sales Advisor, Mark, who impressed us very much, he was truly personable and sincere. We needed a new Furnace and AC and he was so very knowledgeable. (we also purchased an Air Quality Device the day of installation). The entire installation…
Continue Reading“Excellent installation service, replaced duck work when not necessary just to make it look great. Took the time to explain the entire system. Help set up phone app, tested system several times. If system works as well as the installers, we will have a great HVAC system. Went above and beyond to make sure we…
Continue Reading“Replaced old furnace and air conditioning with a new 96% efficient gas furnace and super quiet a/c built by Daikan. Installation was quick, efficient, with attention to detail and neat cleanup. Crew was friendly, courteous and explained everything I needed to know. Great job, highly recommended!” – Gary S.
Continue Reading“We just received an installation of an air conditioner so we have to see how it goes this summer. Right now it isn't hot enough to run. I'll keep you updated. Thank you for your warm and friendly service. God-bless! you Have a wonderful crew From the electricians to the installers.” – Angela H.
Continue Reading“Great friendly service. Very efficient and knowledgeable” – Xiomara J.
Continue Reading“This is an update from a NEW Daikin Heat Pump install. It’s been 4 months since the install and my wife and I are beyond happy. The Daikin System works perfectly providing even heat through out our home. It is so quiet inside and out, it is hard to believe how quiet it is. Dr…
Continue Reading“Nick did a great job installing our new system. It was a very long day for him. He was very knowledgeable and competent and explained everything to us.” – Ellen N.
Continue Reading“Called on a Tuesday to schedule an appointment. Mark came out and provided a quote the next day. He was very knowledgeable, no pressure, and enjoyable to talk with. The next day (Thursday), Nick and David installed the new Daikin DC96VC furnace and they were friendly, professional, clean, and performed quality work. Nick made sure…
Continue Reading“Working with Mark on the replacement of our old gas furnace was a good experience. I was thankful for his professional and prompt communication and the pricing for the unit itself. I was also very pleased with the professionalism of Nick and David who provided the removal of our old furnace and installation of the…
Continue Reading“The complete process was amazing! The install was done in a very professional manner, everyone wore Protective Mask because of COVID-19. I was really comfortable, they also were very conscientious of how close they would get to me and my wife they maintained at least 6’ distance and they always had their mask on. When…
Continue Reading“This was the first time I have purchased a heating system, and it was a breeze. Mark was exceptionally patient with my 5 million questions (and ongoing issues with my email). I had multiple estimates, and unfortunately the others assumed that since I was not familiar with the products, they could take advantage. Mark made…
Continue Reading“It was a great pleasure having Nick and David do my ductless a/c installation. Their attention to detail was reassuring. Nick was helpful explaining the details and David was very patient and conscientious doing his part as well. They both wanted to do extra time to get it right. I will recommend Dr.Cool to all…
Continue Reading“Nick and David did a great job. Nick is very knowledgeable and explains in detail how everythings works. Did not get a chance to talk to David as he was cleaning up and leaving off to the next job. Very satisfied customer.” – Frank A.
Continue Reading“Very professional and quick. The amount of work they do for the money is by far better than anyone out there. Highly recommend.” – Mike R.
Continue Reading“From beginning to end the entire process was honest and straightforward. The installation team worked throughout the day and in the end, and everything worked really well. And now before the summer approaches, we have a functioning air-conditioning and with working in our home because of the social distancing issues, we will be much more…
Continue Reading“I decided that another summer with a window air conditioner wasn't gong to work for me! I used the Pierce County telephone directory to look up a Heating & A/C Contractor. I called 2 & 1 returned my call. He came to my home to give me a bid, but wasn't very helpful in explaining…
Continue Reading“Dr. Cool installed our system about 5 years ago and they were great! Today we had our 1st issue. Wayne diagnosed the problem over the phone and it was simply fixed by cutting power and resetting the system. This shows me that Dr. Cool has a vested interest in taking care of their customers long…
Continue Reading“Very professional job. Furnace operating well. I am satisfied!” – Darko V.
Continue Reading“People assigned to take care of leftover work by another HVAC company. Dr Cool / Heat completed furnace and heat pump installation on time and people were very professional and completed work to provide heat in new construction home.” – Subhash S.
Continue Reading“Very professional, polite and helpful employees, I'm very impressed with this company. To begin, I had a good experience with service/repair, it was decided then to purchase/replace my furnace which meant a different employee, and finally the actual installation appointment. They were all on time for the appointments and did their jobs with efficiency. Can't…
Continue Reading“Very professional, polite and helpful employees, I'm very impressed with this company. To begin, I had a good experience with service/repair, it was decided then to purchase/replace my furnace which meant a different employee, and finally the actual installation appointment. They were all on time for the appointments and did their jobs with efficiency. Can't…
Continue Reading“Recently we discovered our heat pump was not working. We first contacted Dr. Cool on Tuesday evening and by Friday afternoon our new heat pump and electric furnace was installed and operable. Mark spent a number of hours guiding us through our options. Nick was here on Wednesday afternoon, all day Thursday, and all day…
Continue Reading“We were very impressed with the level of service and professionalism with everyone who helped us. Mark sat with us and answered all of our questions about the various options to replace our A/C and furnace. Nick, Luis and David did an outstanding job installing our equipment, including fixing issues that were caused by the…
Continue Reading“I’d recommend to friends and family who can use a streamlined quality furnace with proper installation.” – Angela C.
Continue Reading“Our experience with Dr. Cool / Dr. Heat moved us to leave a review. Our installers were professional and pleasant, and didn’t seem to mind that they were working in the water heater closet of our cramped guest bathroom. They quickly, and carefully removed the old water heater and installed the new one without any…
Continue Reading“I called Dr. Cool for an estimate for central AC for our home. I had gotten a few estimates from other companies, but when Mark came by the house, he was knowledgeable and showed me everything available. He told me how the work would be done, explained the warranty, financing options…basically everything I had a…
Continue Reading“Everything was great from start to finish. They took time to answer all of my questions and did a great job with the installation. We couldn’t be happier with price and professionalism.” – Alex Z.
Continue Reading“The heating furnace in our home was not working this morning and so I called Dr. Cool. Luckily they had a service tech available due to someone else’s cancellation. Sean showed up approximately 1 hour after I called. After his assessment he had to go and pick up a part (motor) which he didn’t have…
Continue Reading“Dr. Cool Heating & Air Conditioning, located in Sumner, WA is a quality and honest business. We had two other service companies take a look at our air conditioning problem. Both gave us bad repair info and very costly estimates. Thank goodness we pressed on and got a third opinion from Dr. Cool Heating &…
Continue Reading“We love Dr Cool prompt on arrival and courteous and right to work, friendly and very knowledgeable this is the second time we used them and will continue using them. I recommend them” – Ronald G.
Continue Reading“Very professional and quick. The amount of work they do for the money is by far better than any other colony out there” – Mike R.
Continue Reading“Great team. A bit of miss-communication or planning since the unit position wasn't initially installed at discussed location with rep.. Unit main piping now has 2 right angles into it. Rep. did not present proof of insurance as requested by client. Rep. did not present proof of permitting as requested by client. Was on the…
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