Customer Testimonials


Heat Pump Maintenance in Puyallup, WA 98371

“This is an update from a NEW Daikin Heat Pump install. It’s been 4 months since the install and my wife and I are beyond happy. The Daikin System works perfectly providing even heat through out our home. It is so quiet inside and out, it is hard to believe how quiet it is. Dr Cool/Heat and Daikin are a perfect match. Dr Cool/Heat has provided excellent install with top rated Daikin Heat Pump System. If you are looking at New-system you will never be sorry buying the Daikin System and Dr Cool/Heat as your installer and maintenance company. We give them a 5 star rating, you will never regret choosing Dr Cool/Heat, They are Honest, Reliable and Dedicated.

– Mike and Judy McKinney

Heat Pump Replacement in Sumner, WA 98390

“Nick did a great job installing our new system. It was a very long day for him. He was very knowledgeable and competent and explained everything to us.”

– Ellen N.

Gas Furnace Installation in Maple Valley, WA 98038

“Called on a Tuesday to schedule an appointment. Mark came out and provided a quote the next day. He was very knowledgeable, no pressure, and enjoyable to talk with. The next day (Thursday), Nick and David installed the new Daikin DC96VC furnace and they were friendly, professional, clean, and performed quality work. Nick made sure to walk me through the furnace functions and maintenance plan before he left. I will definitely recommend Dr. Cool/Dr. Heat to my friends and family.”

– Lane P.

Gas Furnace Replacement in Puyallup, WA 98373

“Working with Mark on the replacement of our old gas furnace was a good experience. I was thankful for his professional and prompt communication and the pricing for the unit itself. I was also very pleased with the professionalism of Nick and David who provided the removal of our old furnace and installation of the new unit. They were on time and great to work with. Overall I am very pleased with the price of the new unit and the service provided by Mark, Nick and David.”

– Benjy M.

Heat Pump Installation in Puyallup, WA 98371

“The complete process was amazing! The install was done in a very professional manner, everyone wore Protective Mask because of COVID-19. I was really comfortable, they also were very conscientious of how close they would get to me and my wife they maintained at least 6’ distance and they always had their mask on. When entering the home they wore protective shoe covering. I guess the real question is would we use Dr Cool again? Absolutely We would Only use Dr Cool! Nick, David and Todd we very friendly answered all our questions about the install and how to use the new system. They cleaned everything up after the install even vacuumed the carpets they walked on. PROFESSIONAL, HONEST, CONSIDERATE, POLITE AND CONSCIENTIOUS Is how we would describe Dr Cool and the Dr. Cool installation team. I don’t see how someone would not be amazed at the quality of service they will receive. We are extremely happy 😃 Thank You Dr. Cool!”

– Mike M.

Heat Pump Installation in Bonney Lake, WA 98391

“This was the first time I have purchased a heating system, and it was a breeze. Mark was exceptionally patient with my 5 million questions (and ongoing issues with my email). I had multiple estimates, and unfortunately the others assumed that since I was not familiar with the products, they could take advantage. Mark made sure that I got a great product that fit my needs and stayed in my budget.

When it came to delivery day, I was a little worried. We have multiple projects going on in our garage (others may call it a mess) and we did our best to make a path for them to work. They did not complain once, and were even respectful of our piles of junk. They were very efficient and despite running into a couple of hiccups, they had no problem adapting and getting everything done.

Quite honestly, when our last furnace bit the dust and I started exploring my options, I was freaked out and overwhelmed. So thank you Mark, Nick, David & Todd for taking care of everything for me so that I did not have a complete meltdown.”

– Ashlee & Tim A.

Ductless Mini-Split Installation in Gig Harbor, WA 98332

“It was a great pleasure having Nick and David do my ductless a/c installation. Their attention to detail was reassuring. Nick was helpful explaining the details and David was very patient and conscientious doing his part as well. They both wanted to do extra time to get it right.
I will recommend Dr.Cool to all my friends.”

– Matthew B.

Air Conditioner Installation in Sumner, WA 98390

“Nick and David did a great job. Nick is very knowledgeable and explains in detail how everythings works. Did not get a chance to talk to David as he was cleaning up and leaving off to the next job. Very satisfied customer.”

– Frank A.

Furnace and Air Conditioner Installation in Renton, WA 98058

“Very professional and quick. The amount of work they do for the money is by far better than anyone out there. Highly recommend.”

– Mike R.

Air Conditioner Installation in Pacific, WA 98047

“From beginning to end the entire process was honest and straightforward. The installation team worked throughout the day and in the end, and everything worked really well. And now before the summer approaches, we have a functioning air-conditioning and with working in our home because of the social distancing issues, we will be much more comfortable. Appreciate the sales with Wayne and the installation team (Nick, Dave and Tobin?) and their interaction with me. They answered all my questions. It was a good experience.”

– Robert A.

Need HVAC Service?

Contact the experts at Dr. Cool.

Call us at 253.863.5665!


Dr. Cool proudly provides HVAC service to Algona, Auburn, Bonney Lake, Buckley, Edgewood, Federal Way, Lake Tapps, Milton, Orting, Pacific, Puyallup, Spanaway, Sumner, Tacoma, University Place, WA and the surrounding communities. Visit our service area page for more coverage details, call us at 253.863.5665, or request service online today.