Customer Testimonials


Heat Pump Installation in Puyallup, WA 98372

“I decided that another summer with a window air conditioner wasn't gong to work for me! I used the Pierce County telephone directory to look up a Heating & A/C Contractor. I called 2 & 1 returned my call. He came to my home to give me a bid, but wasn't very helpful in explaining things. Since the other contractor never called back, I saw Dr Cool Heating & Air was close to my residence so I called. The gal who answered the phone was very nice & setup a appointment for Mark, the comfort advisor, to come over that afternoon. He was also very nice & most helpful & explained the heat pump vs A/C. I was able to understand & make a good choice for my needs. He was able to give me a better bid then the first contractor & so I choose to use Dr Cool, Inc. The install team did a great job! Everyone was very helpful, nice & professional! Outstanding job & highly recommended! Awesome! Thank you Dr Cool & Company!!!!” – Sherry F.

Heat Pump Repair in Puyallup, WA 98374

“Dr. Cool installed our system about 5 years ago and they were great! Today we had our 1st issue. Wayne diagnosed the problem over the phone and it was simply fixed by cutting power and resetting the system. This shows me that Dr. Cool has a vested interest in taking care of their customers long term, and are not just looking for a buck. We will be customers for life. Thank you Dr. Cool!”

– Jason N.

Gas Furnace Installation in Buckley, WA 98321

“Very professional job. Furnace operating well. I am satisfied!”

– Darko V.

Gas Furnace Installation in Sumner, WA 98031

“Very professional, polite and helpful employees, I'm very impressed with this company. To begin, I had a good experience with service/repair, it was decided then to purchase/replace my furnace which meant a different employee, and finally the actual installation appointment. They were all on time for the appointments and did their jobs with efficiency. Can't say enough good things.”

– Sandra J.

Heat Pump Replacement in Buckley, WA 98321

“Recently we discovered our heat pump was not working. We first contacted Dr. Cool on Tuesday evening and by Friday afternoon our new heat pump and electric furnace was installed and operable. Mark spent a number of hours guiding us through our options. Nick was here on Wednesday afternoon, all day Thursday, and all day Friday. Todd and David came first thing Friday morning with the 3 guys completing the new installation by Friday afternoon. The professionalism and expertise of all four guys… Mark, Nick, Todd, and David was outstanding! We are very happy we chose to replace the entire system; heat pump and electric furnace.”

– Don F.

Air Conditioner and Gas Furnace Installation in Tacoma WA, 98444

I am so happy with my new Daikin furnace/air conditioner and hot water tank. I so appreciate all the hard work included in both the preliminary and actual installation of the three items. You are all awesome!

Rita S.

AC Furnace & Water Heater Replacement in Buckley, WA 98321

“We were very impressed with the level of service and professionalism with everyone who helped us. Mark sat with us and answered all of our questions about the various options to replace our A/C and furnace. Nick, Luis and David did an outstanding job installing our equipment, including fixing issues that were caused by the original installation of our equipment when the house was built 15 yrs ago. They were timely, clean, and professional. Great customer service, you can tell they take pride in their work and making sure the customer is satisfied – they really went above and beyond. We wouldn't hesitate to recommend Dr. Cool Dr. Heat (we already have) – thank you!”

– William M.

Gas Furnace Replacement in WA 98032

“I’d recommend to friends and family who can use a streamlined quality furnace with proper installation.”

– Angela C.

Water Heater Replacement in Auburn, WA 98092

“Our experience with Dr. Cool / Dr. Heat moved us to leave a review. Our installers were professional and pleasant, and didn’t seem to mind that they were working in the water heater closet of our cramped guest bathroom. They quickly, and carefully removed the old water heater and installed the new one without any damage to the room, which was no small feat given the cramped conditions, and size of the water heater. They took the time to test everything thoroughly, and clean up the area after they were done. The team in the office contributed to the ease of this process, and we also want to thank them. Scheduling was on-time. Payment was accurate and easy. Thank you Doctor for the house call, and the hot water!”

– Ben W.

Air Conditioner Installation in Sumner, WA 98352

“I called Dr. Cool for an estimate for central AC for our home. I had gotten a few estimates from other companies, but when Mark came by the house, he was knowledgeable and showed me everything available. He told me how the work would be done, explained the warranty, financing options…basically everything I had a question for, Mark answered it completely. He told me when they would come by to install the unit…they showed up right on time…the crew was really professional. Did a great job..cleaned up perfectly. I am not often impressed, but Dr. Cool and their great team impressed me, and I would recommend them to anyone who needed AC or heat work done on their home.”

– Frank M.

Need HVAC Service?

Contact the experts at Dr. Cool.

Call us at 253.863.5665!


Dr. Cool proudly provides HVAC service to Algona, Auburn, Bonney Lake, Buckley, Edgewood, Federal Way, Lake Tapps, Milton, Orting, Pacific, Puyallup, Spanaway, Sumner, Tacoma, University Place, WA and the surrounding communities. Visit our service area page for more coverage details, call us at 253.863.5665, or request service online today.